Traveler Reviews

Compare verified guest satisfaction scores, facility metrics, and agent ratings for the 11 rental brands operating at the CONRAC facility.

24,812 reviews

3.8 / 5.0

Overall CONRAC Score

98% satisfaction

4.7 / 5.0

SkyTrain Connection

Lane guidance

3.9 / 5.0

Signage & Directions

5-10 mins wait

4.1 / 5.0

Avg. Return Checkout

ATL Agency Ratings Directory

Agency	Rating	Reviews	Primary Advantage
EnterpriseHighest Rated	4.1	12,504	Excellent customer service, very fast terminal returns.
NationalPremium Choice	4.0	7,189	Convenient Emerald Club lanes, minimal counter queues.
AlamoTraveler Favorite	3.9	8,412	Smooth self-service kiosk check-ins, great for families.
SixtPremium Fleet	3.6	5,340	High-end European cars, wait times can spike slightly.
AvisBusiness Standard	3.4	9,256	Reliable check-ins, though peak queues can be long.
BudgetValue Standard	3.3	11,102	Budget friendly rates, returns are straightforward.
HertzPopular Brand	3.2	14,841	Huge rental selection, peak wait times can exceed 20 mins.
DollarBudget Choice	3.1	4,789	Affordable base rates, check contract details for fees.
ThriftyBudget Choice	3.0	4,912	Decent low-cost option, counter queues can be slow.
Fox Rent A CarLow Cost	2.6	3,211	Often has lowest rates, but expect longer lines.
PaylessLowest Cost	2.5	2,845	Lowest initial prices, but support queues are slow.

Traveler Testimonials

3 Featured Reviews

Sarah Jenkins

Frequent Business Traveler • May 12, 2026

Rented at Enterprise

“Returning my Enterprise car here was an absolute breeze. The signs along 2200 Rental Car Center Parkway are extremely clear. I drove straight into the return lanes, the agent scanned my barcode within 2 minutes, and the SkyTrain ride back to the Domestic Terminal took less than 5 minutes. Strongly recommend!”

Verified Traveler

Marcus Vance

Family Vacationer • April 29, 2026

Rented at National

“CONRAC facility is massive and very modern. The ATL SkyTrain is clean, fast, and easily fits luggage carts and strollers. I only docked one star because the road signs near the airport highway splits can be slightly confusing if you aren't paying close attention. Make sure to stay in the far-right lanes to exit to the Rental Car Center!”

Verified Traveler

David Chen

Leisure Traveler • May 05, 2026

Rented at Hertz

“Hertz return lanes are very long, especially on Sunday evenings. While the facility is clean, there were only two attendants processing returns at 7 PM, resulting in a 15-minute wait inside the vehicle before drop-off. Budget extra time if flying during peak hours.”

Verified Traveler

Share Your Return Experience

Help other Hartsfield-Jackson travelers plan their rental car pickups and returns by providing details on wait times, signage, and customer service.

Location Validation

Verified reviews are tied directly to geo-location tags for the Hartsfield-Jackson Airport CONRAC at:

ATL Rental Car Center

2200 Rental Car Center Parkway, College Park, GA 30337