Question 1

Where is the Atlanta Airport Rental Car Center?

Accepted Answer

The Rental Car Center is at 2200 Rental Car Center Parkway, College Park, GA 30337, just west of the main Hartsfield-Jackson Atlanta International Airport terminal area.

Question 2

How do I get from the ATL terminal to the Rental Car Center?

Accepted Answer

From the airport terminal, walk to the west end under the covered walkway, take the escalator up to the ATL SkyTrain station, and ride the train to the Rental Car Center stop.

Question 3

Do I take a shuttle to the ATL Rental Car Center?

Accepted Answer

No terminal shuttle is normally needed. ATL uses the ATL SkyTrain, an automated people mover connecting the terminal, Gateway area, hotels, parking, and the Rental Car Center.

Question 4

What address should I use for rental car return at ATL?

Accepted Answer

Use 2200 Rental Car Center Parkway, College Park, GA 30337. As you approach, follow signs for Rental Car Return rather than terminal arrivals or departures.

Question 5

Can I return an Enterprise rental car after hours at ATL?

Accepted Answer

Enterprise's ATL location states that after-hours returns are available and that the location accepts returns 24 hours a day. Always confirm your exact contract instructions before leaving the vehicle.

Question 6

Which rental agencies are at the ATL Rental Car Center?

Accepted Answer

Major brands include Alamo, Avis, Budget, Dollar, Enterprise, Fox, Hertz, National, Payless, Sixt, and Thrifty. Availability and exact counter operations can change by booking channel.

Question 7

How much time should I allow when returning a rental car before a flight at ATL?

Accepted Answer

A practical buffer is 45 to 75 minutes before airline check-in or security time, depending on traffic, fuel stops, return inspection, SkyTrain wait, baggage, and TSA lines.

Question 8

Does the ATL SkyTrain run all day?

Accepted Answer

Airport and district references describe the SkyTrain as available day and night for terminal and Rental Car Center access. During disruptions, follow airport signage and staff direction.

Question 9

Where do I go after returning my car?

Accepted Answer

After return, close out with the agency if needed, follow signs to the ATL SkyTrain platform, and ride to the terminal for airline check-in and security.

Question 10

Can I walk from the terminal to the Rental Car Center?

Accepted Answer

The official airport guidance directs travelers to use the covered walkway to the SkyTrain station and ride to the Rental Car Center. Do not attempt to walk along airport roadways.

Question 11

What is the fastest way to pick up a rental car at ATL?

Accepted Answer

Join your agency loyalty program before arrival, complete profile and payment details, then use mobile or kiosk workflows where available. Enterprise notes self-service kiosks at this location.

Question 12

Is the Customer Service Plaza on the top floor?

Accepted Answer

The ATL Rental Car Center public information page describes the Customer Service Plaza as being on the top floor of the center. Follow in-building signage for your agency.

Question 13

What roads lead to the Rental Car Center?

Accepted Answer

Official ATL directions route drivers from I-85, I-285, Terminal Parkway, South Terminal Parkway, Crosswind Road, Jet Road, and the Rental Car Center bridge depending on approach.

Question 14

Should I fuel up before entering the airport roads?

Accepted Answer

Yes. Refuel before committing to airport roadway loops when possible. Last-minute refueling can add stress, and agencies may charge premium refueling rates if the car is not returned as contracted.

Question 15

Are airport rental cars more expensive than neighborhood rentals?

Accepted Answer

They can be. Airport rentals often include taxes, concession recovery, and facility-related fees. The tradeoff is convenience, inventory, hours, and direct SkyTrain airport access.

Question 16

Is this the same as the international terminal?

Accepted Answer

No. The Rental Car Center is a separate facility. Use the SkyTrain and airport terminal connections based on your airline and terminal instructions.

Question 17

Can I use a debit card at ATL rental agencies?

Accepted Answer

Debit card rules vary by agency, vehicle class, age, return itinerary, and credit check policy. Check your agency's ATL policy before arrival.

Question 18

What should I photograph before returning the rental car?

Accepted Answer

Photograph fuel level, mileage, exterior panels, wheels, windshield, interior condition, and the parked return lane if the return is unattended or after hours.

Question 19

What if I miss the exit for the ATL Rental Car Center?

Accepted Answer

If you miss the Rental Car Center exit on Camp Creek Parkway or Riverdale Road, continue straight and follow signs for Interstate 85 North or South to double back. Do not make illegal U-turns on the airport access highways.

Question 20

Is there a gas station near the ATL Rental Car Center?

Accepted Answer

Yes. There is a BP gas station located right at the entrance of the Rental Car Center corridor on Camp Creek Parkway, and a Shell station nearby on Riverdale Road. These are highly convenient for a last-minute fill-up before return.

Question 21

How do I return a rental car if I am flying out of the International Terminal?

Accepted Answer

You must still return your rental car to the main CONRAC (Rental Car Center). From there, take the ATL SkyTrain to the Domestic Terminal, then board the free airport shuttle bus that runs between the Domestic and International Terminals (runs 24/7, takes about 15 minutes).

Question 22

What are the hours of operation for the rental car agencies at ATL?

Accepted Answer

Major agencies like Enterprise, Avis, Hertz, and National operate 24 hours a day, 7 days a week at the ATL facility. Budget-oriented brands may have slightly reduced hours, so check your reservation details.

Question 23

Is there a grace period for returning rental cars late at ATL?

Accepted Answer

Most major agencies offer a 29-minute grace period. If you return the vehicle 30 minutes or more past your scheduled return time, you will likely be charged an hourly rate, or a full extra day of rental plus taxes.

Question 24

What is the Customer Facility Charge (CFC) at the ATL Rental Car Center?

Accepted Answer

The CFC is a mandatory daily fee (currently $5.00 per day) levied on all airport car rentals to pay for the construction, debt service, and operations of the ATL CONRAC facility and the SkyTrain.

Question 25

How long is the SkyTrain ride from the airport terminal to the Rental Car Center?

Accepted Answer

The train ride takes approximately 5 minutes. It departs from the domestic terminal, stops at the Gateway Center (for Gateway hotels and the Georgia International Convention Center), and terminates at the Rental Car Center.

Question 26

What is the frequency of the ATL SkyTrain?

Accepted Answer

During peak airport operating hours, the SkyTrain runs every 3 minutes. During late-night/early-morning hours, it runs approximately every 10 minutes.

Question 27

Can I return a rental car early at ATL?

Accepted Answer

Yes, all major agencies allow early returns. However, note that some agencies do not refund unused days, and early returns could void certain weekly discounts, potentially altering your final total.

Question 28

How do I return a car if the rental counter is closed?

Accepted Answer

Drive into your designated agency's return lane, park the vehicle, lock it, and place the keys in the secure key drop box located near the agency's return kiosk or main booth. Take photos of the parked car.

Question 29

What happens to my security deposit after I return the car?

Accepted Answer

Once the car is inspected and checked in, the agency releases the security hold. Depending on your bank and payment method (credit vs. debit card), the funds will appear back in your account within 2 to 10 business days.

Question 30

What should I do if I leave a personal item in my returned car?

Accepted Answer

Contact your rental car agency's local ATL office or lost-and-found department immediately. Since cars are cleaned and turned around quickly, providing the exact license plate, return lane, and vehicle details is critical.

Question 31

Are electric vehicle (EV) charging stations available at the ATL Rental Car Center?

Accepted Answer

Yes. Select agencies provide designated return lanes with EV charging ports. If you are returning an EV, check with your agency's return attendants for charging-related policies and battery level rules.

Question 32

Can someone else drop off my rental car at ATL?

Accepted Answer

Generally, yes, as long as they are listed as an authorized additional driver on your rental contract. If they are not listed, contact your agency to clarify unauthorized driver drop-off terms.

Question 33

What happens if I accidentally drop off my rental car in the wrong agency's return lane?

Accepted Answer

Park the car, find an attendant immediately, and let them know. Returning a vehicle to the wrong agency's lane can delay check-in, lead to wrongful late fees, or result in a cross-brand transfer fee.

Question 34

Are there distinct entrances for Domestic vs. International flyers at the CONRAC?

Accepted Answer

No. All rental cars enter and exit through the same central CONRAC access bridge at 2200 Rental Car Center Parkway, regardless of whether you are a domestic or international passenger.

Question 35

How do I avoid toll roads around Atlanta in my rental car?

Accepted Answer

The main interstate toll lanes in Atlanta (I-85 Express Lanes and I-75 Peach Pass Lanes) require a Peach Pass. Configure your GPS navigation settings to 'Avoid Tolls' to ensure you stay on standard interstate lanes.

Question 36

Do ATL rental car rates include Georgia state sales tax?

Accepted Answer

Yes, standard airport quotes show sales tax, but check for local tourism surcharges, stadium taxes, and airport concession recovery fees (typically around 10%), which are added to your final bill.

Question 37

Where is the lost and found for the ATL Rental Car Center itself?

Accepted Answer

For items lost on the SkyTrain or in the public corridors, contact the Hartsfield-Jackson Airport Lost and Found. For items left inside a vehicle, contact the specific rental agency.

Rental Agencies at ATL RCC

ATL Rental Car Agencies

Alamo

Avis

Budget

Dollar

Enterprise

Fox Rent A Car

Hertz

National

Payless

Sixt

Thrifty

Agency & Return FAQ